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Policies

Please read our Policies Page carefully to avoid any issues

All items are produced in approximately 2 weeks from date of purchase plus ship time after that. If you have an upcoming date needed please check with us first PRIOR to ordering to see if we can accommodate your request by texting +1(209)527-1668. We do ship all DOMESTIC items first class mail which does not come with tracking number and insurance.  After your item is shipped we are not responsible for lost or stolen goods you will need to open a claim with the USPS.

Please make sure you use a valid mailing address for shipping. Make sure you use names that appear on your mailbox in order for postal service to delivery package correctly. We can not be held liable for returned mail due to errors such as incorrect address or names not being correctly displayed for mail carrier to delivery. There will be a charge to mail items back to you if this event occurs.

We do ship international however we cannot guarantee arrival times of your item. Once package leaves the United States they can not be tracked any longer. NOTE some countries may charge fees for goods delivered so I would suggest you look into fees that may be applied with in your country. We can not be held liable for any such fees imposed.

Due to the Nature of what we sell all items are a final sale because each item is custom made to order. We do not accept cancellations or provide refunds.  Its very important to order in advance to ensure you receive your item on time.  If you have not checked with us PRIOR to ordering about an upcoming date needed we do not assume any responsibility for your item not arriving on time.  It's very important to choose sizing correctly and leave birthday information such as birthday number and child's name spelled correctly. We cannot refund due to errors on your side however if the error is on us we will be happy to replace or refund. Please be advised most of our listings are produced as digital images not the real item and colors may be different in person than they appear on mobile phones or computer terminal screens.